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Food and Beverage Operations in Casino EnvironmentsModule Summary
With the expansion of casino gaming throughout the United States, casinos have become one of the fastest growing segments in the hospitality industry. Food & beverage is a critical component of casino operations. This module is designed to offer insights and understanding into food and beverage operations in casino environments, and how they differ from other segments of the hospitality industry.
Module Objectives
- Understand the evolution of the casino industry in the United States.
- Discuss common leadership structures of many casinos.
- Define complimentary revenue and how comps are used in casinos.
- Discuss food & beverage as a marketing tool.
- Debate food & beverage pricing strategies.
- Understand the challenges facing leadership in managing casino F&B operations.
- Discuss the different ways to analyze the operations of casino food and beverage outlets and departments.
- Discuss the different ways to analyze the financial statements of casino food and beverage outlets and departments
- Identify ways to prevent fraud and increase transparency in casino food and beverage operations
- Discuss food & beverage outlet development.
- Discuss restaurant development trends in casinos.
Contributing Authors
Module Authors:Andrew M. Klebanow & Alexander C. Koch
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Casino capacity: We are operating at 50 percent capacity to ensure social distancing measures.
Our top priority is to keep our guests, team members, and the Coachella Valley community safe during this time while providing an environment for you to still have an entertaining time.
As leaders in the entertainment industry, we take pride in leading the way by creating and maintaining the safest environment possible for our guests and team members.
We have taken the following steps to ensure your safety at all times while visiting one of our properties:
- Centralized guest entry and screening that includes state-of-the-art temperature kiosks for guests and team members.
- We are asking guests to stay home if experiencing any COVID-19 related symptoms such as cough, fever of 100.4 or higher, chills, shortness of breath, headache, sore throat and muscle pain, among other symptoms.
- We are requiring team members to stay home if experiencing any COVID-19 related symptoms such as cough, fever of 100.4 or higher, chills, shortness of breath, headache, sore throat and muscle pain, among other symptoms.
- Social distancing at a minimum of 6 feet. Chairs at table games will be reduced.
- All guests and team members are required to wear face-covering throughout the casinos.
- Increased and enhanced cleaning of all touch-point areas including restrooms, countertops, slot machines, door handles, etc.
- Our Agua Clean Teams will provide sanitation services throughout the casino on a constant basis and will available immediately upon guest requests.
- More hand-sanitizer stations throughout the casinos.
We believe our enhanced cleaning and sanitizing efforts will make all of our amenities and our gaming floor as clean and safe as possible. In addition, social distancing and face-coverings will enhance safety for everyone. Learn More
We appreciate your patience and your participation in these efforts so we can ensure your next visit to Agua Caliente Casinos a fun and memorable one!
To protect the health and safety of our guests, smoking will be temporarily prohibited.
The following area is closed at this time:
Casino Food And Beverage Promotions Promotion
- Fitness Center Rancho Mirage
- Cascade Lounge Palm Springs
The following areas are open:
Gaming
- Slot Machines
- Table Games
- High Limit Rooms
- Poker Room Rancho Mirage
- Casino Beverage Service
- ACE Rewards and Promotions
Food & Beverage
Open Venues:
Agua Caliente Resort Casino Spa Rancho Mirage
- The Steakhouse
- Waters Café
- 360 Sports
- Java Caliente
- ACE Deli
- Jade
- La Olla
- The District
- Pívat Cigar Lounge
- WetBar
Agua Caliente Casino Palm Springs
- The Steakhouse
- Java Caliente
Agua Caliente Casino Cathedral City
- Café One Eleven
- 360 Sports
- Java Caliente
- Agave Caliente Tequila Bar
Casino Food And Beverage
Hotel
- Valet Palm Springs and Rancho Mirage
- Resort Pool Rancho Mirage
Check-in procedures:
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- We will continue to practice social distancing during check-ins
Amenities:
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- Limited Room Service will be available
- Turndown service will not be provided until further notice
- The fitness center will remain closed